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Terms and Conditions

Terms and Conditions

1. Introduction Welcome to Velvet Rose. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Definitions

  • "We," "Us," and "Our" refer to Velvet Rose.

  • "You" and "Your" refer to the user of our website and services.

  • "Website" refers to www.velvet-rose.co.uk.

3. Use of the Website

  • You must be at least 18 years old or have the consent of a parent/guardian to use our website.

  • You agree to use our website lawfully and not for any fraudulent or harmful purposes.

  • We reserve the right to modify, suspend, or terminate access to our website at any time.

4. Orders and Payments

  • By placing an order, you confirm that all provided information is accurate and complete.

  • Prices are listed in GBP (£) and include VAT where applicable.

  • We accept various payment methods as displayed at checkout.

  • Orders are only confirmed once payment is successfully processed.

  • We reserve the right to refuse or cancel orders due to stock availability, pricing errors, or suspected fraudulent activity.

5. Shipping and Delivery

  • We aim to dispatch orders within the estimated timeframe provided at checkout.

  • Delivery times may vary due to external factors beyond our control.

  • Any customs duties or import taxes for international shipments are the buyer’s responsibility.

  • If your order is delayed or lost, please contact us at Contact@Velvet-rose.co.uk.

6. Returns and Refunds

  • You have the right to return items within 14 days of receipt, provided they are unused and in their original packaging.

  • Refunds will be processed within 14 days of receiving the returned items.

  • Custom-made or personalized items are non-refundable unless faulty.

  • Return shipping costs are the buyer's responsibility unless the item is defective or incorrect.

7. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is our property or used under license.

  • You may not reproduce, distribute, or use our content without prior written consent.

8. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or services.

  • We do not guarantee that our website will always be available, secure, or error-free.

9. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

10. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments to These Terms

  • We reserve the right to update these Terms and Conditions at any time.

  • Changes will be effective upon posting on our website.

12. Contact Information For any questions regarding these Terms and Conditions, please contact us at Contact@Velvet-rose.co.uk.