Return Policy

At Velvet Rose, we strive to ensure that you are happy with your purchases. However, if for any reason you are not completely satisfied with your order, you can return it according to our return policy.

Return time:
You have 30 days from the receipt of your order to request a return.

Return fees:
Please note that the cost of returning a product is at your own expense, depending on the country you are ordering from. Please contact us for more information on the return procedure and any return costs. Please also note that in some situations we also offer a partial refund because a partial refund is easier, and/or not possible.

Refund for lost orders:
If your order is lost, please note that this is beyond our control and depends on the shipper. Therefore, we do not offer a full refund. Instead, you will receive a refund of 40% of the purchase price to compensate for the inconvenience.

Damaged products:
If you receive a product that is damaged or does not meet your expectations, please contact us immediately. We will do our best to solve the problem and provide a suitable solution.

Frequently asked questions about returns:

How can I request a return?
To request a return, contact us via and include your order number and reason for return.

Who pays for the return?
Returns are at your own expense, depending on the courier and the country you are returning your package from.

What should I do if the product is damaged?
If you receive a damaged product, please contact us immediately. We will do our best to solve the problem and provide a suitable solution.