Shipping Policy

Below are our shipping policies to inform you about how we process and ship your orders.

Shipping partners:
At Velvet Rose, we work with reputable logistics partners, including Royal Mail, DPD and UPS, to ensure your order reaches you quickly and safely.

Delivery times:
The average delivery time for your order varies between seven to twelve working days, depending on your location and product availability. Please note that these delivery times are only an estimate and may vary due to factors such as public holidays, customs clearance and unexpected delays, as our suppliers are located abroad and they ship the product directly to you.

Customer service:
If you haven't heard anything about the status of your order for a long time, we advise you not to stress, just contact us. We are always ready to help you and answer your question.